Talk to Someone
Who Knows the Gear.
Model numbers, matched systems, freight, lead times, commercial quotes. Ask before you order — it is a lot cheaper than sending a pallet back.
Fastest answers
- Have the model number ready if it's about a specific unit
- Have your order number ready if it's about an existing order
- Freight damage? Photograph it and send within 48 hours
Three ways to get hold of us
Phone
Best for anything urgent, or when you want to talk a system through rather than type it out.
Best for quotes, model-number checks, and anything where you want it in writing. We typically respond within 1 business day.
Hours
Monday – Friday, 9:00 AM – 5:00 PM ET
Messages sent outside these hours are answered the next business day.
Tell us what you're working on
The more specific you are, the more useful the answer.
Some things are already written down
The two questions we get most — what size do I need, and do these parts go together — the site can now answer for you in a couple of minutes.
Answer it yourself, right now
Both tools save what you build, so you can send us the result instead of describing it over email.
Installation
What the job involves, what to ask a contractor, and how to get installer options.